Committed to
driver safety.
From the time you open the Driver app, to your last delivery of the day, your safety is a priority.
Featured Safety Initiatives
Grubhub is committed to driver and biker safety throughout the delivery journey. Some of the measures Grubhub offers to keep you safe include:
In-app services to connect directly with 911 or a live safety agent. Learn more about Rapid SOS.
Situational awareness tutorials in the Driver App’s LearningHub. Learn more about Pretty Loaded tutorials.
Take a pause feature when you need a break on the road
Market pauses and communications for inclement weather and other unsafe conditions
Auto Accept to automatically add deliveries to your queue with fewer distractions, available in select markets.
Integrated bike navigation with your maps app for safe bike routes
The ability to report discrimination or sexual harassment
Safety gear available in the Driver Shop
The Driver Safety Council is driving change.
Grubhub delivery partners raise their voices on the Safety Council, working together to foster a safer delivery experience across the driver community.
Learn more about the Driver Safety Council, its initiatives, and how to apply for membership. Membership applications are available for active delivery partners only.
Delivery driver safety partnerships
These partnerships help create a safer environment for delivery partners, reinforcing Grubhub’s dedication to delivering meals and peace of mind.
Safety Services with RapidSOS
Grubhub for Drivers seamlessly brings you emergency services right in the app, giving you peace of mind every time you deliver. Features include a 911 slider to connect directly with a 911 operator in an emergency, or to speak or text with a live safety agent during an unsafe moment. This integration, powered by leading safety platform RapidSOS, also shares dynamic location data and caller ID directly with 911 responders when an emergency call is placed via the app, giving you an extra layer of protection.
Pretty Loaded Safety Tutorials
Learn how to stay safe with situational awareness techniques to deescalate a situation, to prevent yourself from being a target, and to be on the lookout for dangers while you are on a delivery. Through the Driver app’s LearningHub, we offer all delivery partners free, direct access to the best of Pretty Loaded’s practical, easy-to-learn, and proactive personal safety video tutorials to prepare for any situation you might experience on the road.
Nextbase Dash Cams
Grubhub delivery partners in select markets can purchase dash cam products at a discounted rate and record what’s happening around their vehicle to improve driver safety. Special prices are offered in partnership with Nextbase, the top-rated dash cam company, to offer an extra layer of security to your deliveries.
Driver and Biker Safety Tips
Check out these safety FAQs and resources for drivers and bikers.
Delivery driver safety FAQs
- What should I do if there’s an emergency (For example: I got into an accident)?
- How do I share my location with a friend or family member while driving?
- What should I do if I experience an unsafe or threatening incident while performing a delivery?
- What is the policy against discrimination, sexual and other forms of harassment?
- What is the Driver Safety Council?
- How can I stay safe as a city metro biker while making deliveries?
How do I share my location with a friend or family member while driving?
Some delivery partners may feel safer knowing their friends or family have their location in case of emergency. On iOS devices, you can share your location through your Messages app, and you would need to enable your location sharing on Android devices. For additional support, please visit our Help Center for step-by-step instructions.
What should I do if I experience an unsafe or threatening incident while delivering?
Contact your local emergency services if you’re injured, or if anyone’s immediate safety is threatened. If there isn’t an immediate safety threat, but you can’t fulfill an order, please select There’s a Problem at the bottom of the order in the Driver app and follow the on-screen instructions.
What is the policy against discrimination, sexual, and other forms of harassment?
Grubhub is committed to providing an environment free of discrimination or harassment. Accordingly, anyone utilizing Grubhub’s platform is prohibited from engaging in sexual or other forms of harassment, or any discriminatory acts. This prohibition applies to delivery partners and any third party using the platform, such as diners, restaurant employees, or anyone else a delivery partner may be in contact with while providing services. Committing acts of harassment, in many instances, may also be a violation of law. Please also see Grubhub’s Terms of Use and Delivery Partner Terms of Use.
To report discrimination or sexual harassment while using the Grubhub platform, you can use the Driver App to report a complaint.
How can I stay safe as a city metro biker while making deliveries?
To ensure all delivery partners who use a bicycle are aware of safety best practices, please review some helpful tips below:
Cyclists have all the rights and are subject to all of the duties and regulations applicable to drivers of motor vehicles, including:
- Ride in a straight line, obey traffic signs and signals, and do not weave in and out of traffic.
- Look, signal, and look again before changing lanes or making a turn.
- Watch out for car doors.
- Stay visible for both daytime and nighttime riding.
- Use your bell to alert drivers, pedestrians, and other cyclists.
- Wear a helmet.
Please visit here for more information on bike safety in a city metro.