Driver Recognition
Earn your way to higher levels and better rewards.
Unlock more flexibility and earning potential with stellar stats
Deliveries determine your stats
Your three driver stats are made up of your offer commitment rate, on-time arrival at merchant rate, and schedule commitment rate. New delivery partners receive a level after completing 20 deliveries and have an active history in all stat categories. You can find your performance breakdown within the “Account” tab in the Grubhub for Drivers app.
Better Stats = Higher Level
Your stats determine your program level, which gets updated every Monday morning based on your activity over the last 14 days. As you improve your stats, you’ll reach a higher program level, unlocking more opportunities. For example, Pro and Premier drivers gain early scheduling access and exclusive access to pre-set availability in the app to help plan their potential weekly earnings.
Pro tip: Boost your offer commitment rate with auto-accept, available in select regions, to maximize deliveries with automatic order queue updates.
Grubhub delivery partner levels
Boost your driver level with strong delivery stats to unlock opportunities like first access to scheduling, larger catering orders, and Toggle on flexibility, which could mean more $$$. Plus, Pro and Premier drivers earn greater rewards like an additional 50% off TurboTax Premium Products!
You’ll begin your journey as an “Entry Driver.” Once you hit 20 deliveries, based on your stats, you’ll earn entry into one of three program levels. And remember, your level is always based on your most recent 14 days of activity!
Based on your stats, you’ll earn entry into one of three program levels.
Offer commitment rate:
< 80%
On-time arrival at merchant rate:
< 70%
Schedule commitment rate:
< 80%
Offer commitment rate:
80% +
On-time arrival at merchant rate:
70% +
Schedule commitment rate:
80% +
Offer commitment rate:
95% +
On-time arrival at merchant rate:
80% +
Schedule commitment rate:
95% +
Understanding the Grubhub Delivery Partner stats
Your offer commitment rate is calculated based on how many offers you accept and follow through on and how many offers you unassign after accepting.
Your on-time arrival at merchant rate is calculated based on how promptly you arrive at a restaurant or store to pick up an order.
Your schedule commitment rate is calculated based on how many blocks you complete and how many you remove from the schedule you’ve created.
The Seattle Office of Labor Standards implemented regulations that guarantee a minimum pay rate per accepted offer starting in 2024. Learn more about how this will impact your delivery experience in the city of Seattle.
Grubhub milestones recognition
50 deliveries! 100 deliveries! As a token of our appreciation for our delivery partners, milestone rewards are unlocked as you hit new delivery benchmarks. Be on the lookout for surprises such as gift cards, bonuses, or Grubhub delivery gear.
Ready to deliver and boost your driver level?
Become a Grubhub delivery partner today.
Grubhub delivery partner recognition & rewards FAQs
Do Grubhub delivery partners earn ranks?
Grubhub delivery partners earn driver levels based on their offer commitment rate, on-time arrival at merchant rate, and schedule commitment rate from the last 14 days.
How do I claim Milestones offers?
Where can I see my program level?
Your stats are updated in real time, so you’ll see an accurate activity breakdown. To see your program level, tap Account and Program Level in your Grubhub for Drivers app.