Frequently Asked Questions

Grubhub works to prevent having too many drivers on the road at once in each market in order to foster a positive delivery partner experience. This means that sometimes, we pause accepting new drivers in certain markets to provide our existing delivery partners with the best earning opportunities. You’ll see which markets are waitlisted as you go through your application and, if available, have the opportunity to select a non-waitlisted nearby market if you’d prefer to begin driving sooner! If you apply and are waitlisted, we have your information and will contact you when there’s availability in your market.

Grubhub engages waitlisted applicants on a first come, first served basis, within each market.

If you remain on the waitlist for an extended period after applying, Grubhub will check in to see if you’d like to stay on the waitlist by opting in! Should you opt out or not respond, your application will be removed from the waitlist, and you will need to resubmit your application to become a delivery partner with Grubhub in the future.

Remember, if your market is waitlisted, you can always switch to a nearby open market to continue with background and identity verification so you can start delivering immediately after!

The application to become an approved delivery partner for Grubhub is housed in the Driver App. You can track your progress on the Application Process home screen, which shows which steps you’ve completed and what’s left to do to become an approved partner.

If you have previously partnered with Grubhub but haven’t toggled available in more than 6 months, your account may need to be reactivated in order to regain access to your account in the Driver App.

To reactivate your account, you’ll need to fill out this form.

• Use the same email address you previously used to sign into your account.
• Select > Delivery Partners Request Form, then select a topic > I have delivered a Grubhub order > I think my account has been paused or is inactive > I took a break from Grubhub and would like to start delivering again

To expedite the process, include a picture of your current driver’s license, car insurance, and Grubhub Driver Card. If you don’t have a Grubhub Driver Card, you’ll be able to select “lost” or “never received.”

Transferring is easy! Simply complete and submit this form, using your current account’s email address, following the steps to select your new market.

• Use the same email address you previously used to sign into your account.
• Select > Delivery Partners Request Form, then select a topic > I have delivered a Grubhub order > Account Updates > Changing my delivery region

Grubhub will place your application “on hold” if we have not heard from you in a while. If you’d like to pick up where you left off , please submit a request using this form.

Use the same email address you used when you applied and select the topic > I have never taken a delivery with Grubhub > Help with my application > Application is on hold, and I want to resume the application process.

There may be a few reasons you’re unable to sign in.

• You’ve never applied to be a Grubhub delivery partner. If this is your first time applying to be a driver at Grubhub, select “Sign up to deliver” on the home screen and follow the onscreen instructions, even if you’re an existing Grubhub customer.
• You’ve previously driven with Grubhub, but not in the past six months. If you’ve previously delivered with Grubhub but have not toggled “Available” in more than four months, your account may need to be reactivated. To learn more about reactivating your Grubhub for Drivers account, please check out our Help Center.
• You received an email that your account has been blocked. If you received an email indicating your account has been blocked, then your account has been suspended due to multiple account violations. Follow the instructions in the email if you’d like to appeal the suspension.

If none of the above apply and you’re still unable to log into your driver account, please submit a request using this form for assistance.

When submitting your request, ensure that you use the same email address you previously used to sign into your account. Either select I have delivered a Grubhub order OR I have never taken a delivery with Grubhub> Login/Connectivity Troubleshooting > Error when logging in to the app.